Shipping Policy


What are the delivery charges?

Unless the shipment charges are shown separately, all the products are inclusive of delivery charges.


What is the estimated delivery time?

For the Hand delivered product like cake, sweets, flowers & perishable products same day delivery is available. Estimated delivery time is minimum 4 hours. Business days exclude public holidays and Sundays.


Estimated delivery time depends on the following factors:

The Seller offering the product Product's availability with the Seller The destination to which you want the order shipped to and location of the Seller.

Are there any hidden costs (sales tax, octopi etc.) on items sold by Sellers on DoonCart?

There are NO hidden charges when you make a purchase on Dooncart. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.

Delivery charges are not hidden charges and are charged (if at all) extra depending on the Seller's shipping policy.


Why does the estimated delivery time vary for each seller?

You have probably noticed varying estimated delivery times for sellers of the product you are interested in. Delivery times are influenced by product availability, geographic location of the Seller, your shipping destination and the courier partner's time-to-deliver in your location.


Seller does not/cannot ship to my area. Why?

Whether your location can be serviced or not depends on
Your location may be outside city, Remote area & product may not be hand delivered
Legal restrictions, if any, in shipping particular products to your location
At times Sellers prefer not to ship to certain locations. This is entirely at their discretion.


I need to return an item, how do I arrange for a pick-up?

Returns are easy. Contact us to initiate a return. You will receive a call explaining the process, once you have initiated a return. For more queries visit Return policy.


After placing the order when I will receive the product?

For hand delivered product such us cake, sweet, flowers & perishable products same day delivery is available usually 3-4 hours, 3-5 hours, 3-10 hours in all areas of Dehradun, Uttrakhand. The Seller might not have the item in stock but can procure it when an order is placed for the item. The delivery time will depend on the estimated procurement time and the estimated shipping time to your location.


'Out of Stock'

Currently, the item is not available for sale. Use the 'Notify Me' feature to know once it is available for purchase.


'Back In Stock Soon'

The item is popular and is sold out. You can however 'book' an order for the product and it will be shipped according to the timelines mentioned by the Seller.


'Temporarily Unavailable'

The product is currently out of stock and is not available for purchase. The product could to be in stock soon. Use the 'Notify Me' feature to know when it is available for purchase.

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